Holds

Account holds are tools that we use to remind students of a required action they have yet to complete, or to help us interact with a student’s account appropriately. If you see a hold on your account, click on the hold icon at home.apu.edu for a description of the hold and instructions.

Undergraduate Enrollment Services Center Holds

Registration/Transcript Hold

1. Reason: Incomplete Financial Aid Paperwork
   Impact: Restricts Registration
   Solution: Due to incomplete To-Do-List items. Please view your to do list at home.apu.edu. and send us all required documents.
2. Reason: Past Due Payment
   Impact:
   • Restricts Registration
   • Restricts Ordering Transcripts
   Solution: Payments are due on the 1^st of each month. Review your statement and make a payment through our online Billing and Payment System (which you may also access through your Undergraduate Enrollment Services Center tab at home.apu.edu).

Delinquent Account Hold

1. Reason: Past Due Balance Between 121–180 Days Old
   Impact:
   • Restricts Registration
   • Restricts Ordering Transcripts
   Solution: Review your statement and make a payment through our online Billing and Payment System (which you may also access through your Undergraduate Enrollment Services Center tab at home.apu.edu).

FA Transcript Hold

1. Reason: Federal Loan Exit Counseling Not Completed
   Impact: Restricts Ordering Transcripts
   Solution:
   • Complete this on studentloans.gov
   • They will electronically send information to the Undergraduate Enrollment Services Center.
2. Reason: Perkins Loan Exit Interview Not Completed
   Impact:
   • Restricts Ordering Transcripts
   • Prevents Issuance of Diploma
   Solution: An email was sent to your APU email address from Educational Computer Systems, Inc (ESCI). Follow the prompts to complete this mandatory requirement. Additionally, you can call ECSI at (888) 549-3274 or the Business Office at (626) 815-4694 or Ext. 4746.

UG Graduation Hold

1. Reason: Owing Balance
   Impact: Currently not cleared to participate in commencement.
   Solution: Review your statement and make a payment in full through our online Billing and Payment System (which you may also access through your Undergraduate Enrollment Services Center tab at home.apu.edu). If you have questions, contact your Student Account Specialist in the Undergraduate Enrollment Services Center or call (626) 815-2020.

Refund Hold

Temporarily prevents the issuance of a student refund check.

Veterans with VA Benefits

• VA benefits are complex and need careful review. If you believe you should receive a refund of a credit on your account, visit the Undergraduate Enrollment Services Center to discuss with your Student Account Specialist.

ROTC

• ROTC benefits are complex and need careful review. If you believe you should receive a refund of a credit on your account please visit the Undergraduate Enrollment Services Center to discuss with your Student Account Specialist.

Student Request

• Student filed a request to hold a credit on their student account. If you have questions, contact your Student Account Specialist in the Undergraduate Enrollment Services Center.

Other

• There are other possible reasons for this hold that include: a reevaluation of a student's financial aid due to Verification and/or a non-refundable outside scholarship. If you have questions, please visit the Undergraduate Enrollment Services Center.