Making an Appointment

UCC Open for In-Person and Teletherapy Appointments

The University Counseling Center offers free confidential in-person and teletherapy sessions for APU students. Walk in, or call us at (626) 815-2109 to schedule an appointment.

We are located on East Campus next to the Student Health Center in Magnolia Court.

Before scheduling a nonurgent appointment, complete the required forms online through the MyCougar Health Patient Portal. This secure website gives students convenient access to personal health information. Using APU credentials, students can complete forms for an initial appointment at the University Counseling Center and exchange secure messages with counselors.

Accessing MyCougar Health/Completing Forms

Option 1

Open the APU Now app
Select the Campus Guide icon at the bottom of the screen
Select the “Campus Health Hub” tile
Select “MyCougar Health Portal”
Log in with APU credentials
Select menu bar at the top of the screen
Select “Forms” in the dropdown menu

Scroll down to locate blue ribbon with University Counseling Center
Complete and submit all 4 UCC forms (UCC Preappointment Questionnaire, UCC Appointment Availability, UCC Policies and Consent for Treatment, and UCC Teletherapy Consent for Treatment)

Option 2

Go to home.apu.edu
Sign in with APU credentials
Select “MyCougar Health” in the sidebar
Select “Forms” at the top of the MyCougar Health home page

Scroll down to locate blue ribbon with University Counseling Center
Complete and submit all 4 UCC forms (UCC Preappointment Questionnaire, UCC Appointment Availability, UCC Policies and Consent for Treatment, and UCC Teletherapy Consent for Treatment)

Note: Once forms are successfully submitted, the date will appear next to the form heading. Forms will turn red when information is missing. If this happens, check to make sure that all answer fields have been completed, then submit again.

After completing the forms, call (626) 815-2109 to schedule an initial appointment.

Crisis Situations

If a student is in crisis and needs to speak with a counselor right away:

In an emergency, call 911 or go to the nearest emergency room.
To access 24/7 crisis counseling by phone, call (626) 815-2109 and follow the prompts to be connected to a mental health professional.
Students can also visit the UCC office during normal business hours to request an Urgent Care appointment.
If a student has any questions or is unsure of what they need, they are encouraged to call (626) 815-2109 to speak with someone.

Canceling or Rescheduling a Session

In the event that you miss a session, your counselor will follow up with you through the secure messaging system within the MyCougar Health Patient Portal. This allows for easy follow-up and communication in the event that an appointment needs to be rescheduled.

To respond to a message, select the “Messages” option listed at the top of the screen.
Select the message to which you would like to send a response.
Select the “Reply” option listed at the top of the screen.
Write your message.
Select “Submit.”

In the event that you would like to cancel your session and you cannot send a secure message through the MyCougar Health Patient Portal, call us at (626) 815-2109.

Note: Secure messages are not monitored 24/7. If you need immediate support, follow the crisis procedures above.